Bob's Shoe Repair - Vancouver
Located in the heart of Vancouver, Bob's Shoe Repair stands out as a premier shoe repair shop dedicated to reviving and restoring footwear. With years of experience, the skilled artisans at Bob's specialize in everything from minor touch-ups to extensive repairs, ensuring that every pair of shoes leaves their workshop looking as good as new. Customers can trust Bob's to deliver high-quality craftsmanship combined with exceptional customer service, making them the go-to destination for anyone in need of shoe restoration in the city.
- Address: City Square Mall, 555 W 12th Ave #146, Vancouver, BC V5Z 3X7, Canada
- Phone: +1 604-731-3890
- Features: Shoe repair shop
- Website:
- Rating: 2.9 / 5
- Number of Reviews: 33
Features of Bob's Shoe Repair
Bob's Shoe Repair is a well-known shoe repair shop located in Vancouver, British Columbia, Canada. Situated within the City Square Mall at 555 W 12th Ave #146, this establishment has been serving the local community with expertise in footwear restoration and maintenance. The shop's contact number is +1 604-731-3890, allowing customers to easily reach out for inquiries or services.
At Bob's Shoe Repair, customers can expect a variety of services tailored to their specific needs. The specialists at this shop have significant experience in handling various types of footwear, whether they be casual shoes, formal wear, or even specialty items. The shop prides itself on its attention to detail and a commitment to restoring shoes to their original condition or enhancing their longevity. This can include anything from replacing soles and heels to performing intricate stitching and cleaning.
Despite the expertise offered, customer feedback reflects a diverse range of experiences at Bob's Shoe Repair. With an average rating of 2.9 out of 5 from 33 clients, opinions vary widely. Some customers have praised the quality of repairs and the reliability of the service, while others have expressed dissatisfaction regarding timeliness and customer interaction. It highlights the importance of understanding each customer's individual experience when seeking shoe repair services.
The location of Bob's Shoe Repair is convenient for many Vancouver residents and visitors alike. Being within a shopping mall allows customers to combine their shoe repair needs with other daily errands or shopping. This accessibility may contribute to the foot traffic that the shop receives, which can be beneficial for business growth and community presence.
The craftsmanship displayed at Bob's Shoe Repair reflects a deep understanding of shoe repair techniques. The dedicated team focuses on using quality materials and tools to ensure the best possible outcomes for every pair of shoes brought in for repair. Their ability to diagnose problems and provide effective solutions is a testament to their skill in the field.
While Bob's Shoe Repair may have mixed reviews, it remains a popular choice in the Vancouver area for those in need of a reliable shoe repair service. Customers looking to extend the life of their footwear or restore their favorite pairs can certainly consider visiting this shop. The combination of a skilled team and a convenient location makes it a viable option for many.
Reviews for Bob's Shoe Repair
Bob's Shoe Repair has received a variety of customer reviews, resulting in an overall rating of 2.9. Many customers have expressed their disappointment with the quality of service and the craftsmanship provided. While some have praised the staff for being kind and friendly, the feedback on the actual repairs tends to be overwhelmingly negative.
Multiple reviews highlight issues such as unprofessional repairs and poor communication. For instance, one customer mentioned feeling ripped off after receiving a botched shoe repair and being charged more than initially quoted. Others shared experiences of delays and uncompleted work, leaving them frustrated and dissatisfied.
- A customer reported that their shoes looked awful after repairs, even noting that one shoe appeared shorter than the other.
- Another reviewer was left stunned when their brand new wallet was damaged, with no attempt to use appropriate materials for the repair.
- There were complaints about inconsistent stitching and lack of attention to detail for high-end leather goods.
- Timeliness was another issue, with a customer finding the shop owner chatting instead of working on their repairs when they arrived.
On a more positive note, a few customers have shared experiences of how their items were restored beautifully and how returning to this shop was a cost-effective choice compared to buying new products. Positive experiences appear to be in the minority, however, with many feeling that the repairs did not meet their expectations.
Customer Reviews
ter tain
Rating: 2/5
Wish I saw the reviews before going. Really kind man, cut my keys well the first time I went there, but my shoes look very unprofessionally repaired. Shame, heās a kind man, but I wonāt return unless he offers to amend thingsā¦I definitely feel ripped off as my shoes look botched, not repaired. Also, he quoted me $20 when I dropped them off, then asked for $25 when I picked them up - cash only; I told him he quoted $20 so he said, ok, then $22...it makes me feel sick I gave him anything...this wasn't a proper repair. I've been to the Quick Cobbler before and come home with shoes that felt new - they definitely know what they're doing...This time, my $35 shoes, that cost $22 to repair, look awful...sure, they have a cap on them again, but who wants to wear them looking like this??? And one shoe looks shorter than the other now...I'd demand my money back but I don't feel like going back there ever again, and going by what was said on here, he likely won't offer to amend anything because it's possible he really doesn't know what he's doing. Very sad. It doesn't give me the impression he takes pride in his work or in making people happy. Not sure if I should take them somewhere else now or if they're just ruined. š so disappointed.
Reid
Rating: 1/5
Nice guy, but terrible service. I dropped a sandal off to be fixed on Monday and he told me it would be done by Friday. I called Thursday to confirm and he said I could come anytime on Friday. I go to pick it up and they're closed for the day... No answer when I called or emailed him.
peter dyck
Rating: 1/5
Terrible. Went in with a new wallet to get a eyelit rivet put in. Previous owner did it a couple of years ago for my old wallet. Simple job. The guy just takes my brand new wallet and punches a hole in it. Hands it back to me . I ask what about the steel eye hole? He just says he doesn't have any. Really.?! All shoes have eye holes. I left the shop stunned. Went down to west Broadway and got it done in 5 min at Leslies shoe repair.
Lynda Tierney
Rating: 1/5
I have been getting all my boots resoled elsewhere for over a decade without issue. I tried out Bob's because it is way closer to my house, and I completely regret it. I could have done a better job myself! He used BLACK glue that is completely visible for a 1/2 cm up the heel, which is NOT black! It's so ugly and now I have to go somewhere else to have them fix it. He also "forgot" to repair where the seam is ripped, but honestly I am GLAD he forgot! I just can't believe he could think this is acceptable?!
Mark Stafford
Rating: 1/5
Had relied on Bob many times to take care of all our high end leather goods but hadnāt been back since he passed away and the new guy took over. Since I was out of town my husband picked up the boots and bag Iād taken in for repair and am HORRIBLY disappointed in the lack at care and attention taken to replacing the broken zippers. Stitching is inconsistent and threads are broken. What a waste of $230!
M Keilty
Rating: 1/5
I brought in shoes at 11am on Saturday to get new lifts. The shop owner agreed to have them ready at 4pm. When I arrived at 4:30 he was chatting away with a friend and hadn't even started the work. Although the shop was open until 6pm and he was clearly not busy, he asked me to come back next week. Changing the lifts on ladies stilettos is a 5 minute job anywhere else I go and they will usually do them while you wait. I am not even sure this is a real business.
Petre Munteanu
Rating: 5/5
My two Birkenstocks are better than new for a lot less than half the price of new ones - no brainer to come here once every couple of years than to buy new Birks every summer - they even carry color-matching soles (black and brown)!
Emily McGloin
Rating: 5/5
Excellent shoe repair service. System seems a little old-school, but the results are more than satisfactory. Kept my leather boots I bought in France wearable for many years--thank you!
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