Alfred - Etobicoke
Located in the heart of Etobicoke, Alfred stands out as a premier dry cleaning service dedicated to meeting the unique needs of its clientele. With a focus on quality and customer satisfaction, Alfred offers a range of services designed to ensure that your garments receive the utmost care. Their expert team is committed to using the latest techniques and eco-friendly products, making them a trusted choice for those looking to maintain the appearance and longevity of their clothing.
- Address: 222 Islington Ave, Etobicoke, ON M8V 3W7, Canada
- Phone: +1 416-201-0707
- Features: Dry cleaner
- Website: Website
- Rating: 3.1 / 5
- Number of Reviews: 57
Features of Alfred
Alfred is a well-established dry cleaning business located in Etobicoke, Ontario, Canada. Situated at 222 Islington Ave, this establishment has been serving the community with a commitment to quality and customer satisfaction. With a contact number of +1 416-201-0707, Alfred is easily reachable for inquiries regarding their services.
With a specialization in dry cleaning, Alfred offers a range of services designed to meet the diverse needs of its clientele. The facility is equipped with advanced technology and eco-friendly products to ensure that garments are treated with care and returned in pristine condition. Whether it’s a delicate fabric or everyday wear, Alfred promises professional attention to detail.
Customer feedback reflects a range of experiences, as evidenced by the average rating of 3.1 out of 5 from 57 clients. This rating indicates that while some customers have had positive interactions, others may have encountered challenges. Customer reviews highlight the importance of consistent service and the need for continuous improvement in quality. Alfred values these insights and strives to enhance the customer experience.
The location of Alfred is particularly advantageous, with easy access for residents of Etobicoke. The surrounding area offers ample parking, making it convenient for customers to drop off and pick up their clothing. Being centrally located, Alfred also attracts a steady stream of customers from nearby neighborhoods.
In addition to traditional dry cleaning, Alfred may also provide additional services such as alterations, laundry, and stain removal. These services cater to individuals looking for comprehensive garment care under one roof. This versatility allows Alfred to act as a one-stop shop for all clothing maintenance needs.
Alfred is dedicated to maintaining the highest standards of cleanliness and quality. The staff is trained to handle a variety of fabrics, ensuring that each item is cleaned appropriately. The business's commitment to using environmentally friendly cleaning agents reflects a growing trend in the dry cleaning industry towards sustainable practices.
As an integral part of the Etobicoke community, Alfred not only focuses on providing cleaning services but also aims to build lasting relationships with its clients. By taking into consideration customer feedback and adapting to the changing needs of consumers, Alfred endeavors to improve its standing in the local market.
In summary, Alfred is a reputable dry cleaning provider in Etobicoke, known for its specialized services and customer-focused approach. With multiple offerings and a commitment to quality, Alfred aims to be the preferred choice for dry cleaning in the region.
Reviews for Alfred
Alfred, a dry cleaning business, has garnered a variety of reviews, resulting in an overall rating of 3.1 from 57 reviews. The feedback is quite polarized, with numerous customers expressing significant dissatisfaction with their experiences.
Many reviews highlight a pattern of poor customer service, with several customers reporting that their clothing had not been returned in a timely manner or remained unclean upon pickup. For instance, one customer mentioned waiting three weeks and being unable to retrieve their clothes, while another reported a similar situation with a jacket left unprocessed for six weeks.
Customers have also criticized the business for lack of communication. Several individuals noted that their emails went unanswered or that they encountered a disconnected phone number, making it nearly impossible to get in touch with the service team. This has led to feelings of frustration and many warnings to avoid the service altogether.
Despite the numerous negative experiences, there are also some positive reviews. A few customers praised Alfred for its convenient pick-up and drop-off system, particularly appreciating the use of lockers in residential buildings. They emphasized the competitive pricing and the efficiency of service when it worked as intended.
Here are some common themes from the reviews:
- Poor communication and responsiveness from customer service.
- Items returned dirty or damaged.
- Frustrations around extended wait times for clothing retrieval.
- Some positive experiences with efficient service when issues were resolved.
Customer Reviews
Ashley Megly
Rating: 1/5
TERRIBLE!!! HORRIBLE EXPERIENCE!!! BEWARE! DO NOT USE THEM!!! This place is a scam! I cannot get my clothes out of my locker and it has been 3 weeks. The phone number is disconnected AND they do not respond to any emails!!! You cannot run a business solely on AI bots.
Almost a month later, still no response and I STILL DON'T HAVE MY CLOTHES BACK!
Valérie Matteau-McCrorie
Rating: 1/5
I’ve had an incredibly frustrating experience with Alfred Dry Cleaning, and I wouldn’t recommend their service.
I dropped off a white jacket on October 5th, clearly noting stains on the cuffs and inside the neck. I picked it up on October 11th to find the locker unlocked, the jacket hanging in a flimsy plastic sleeve, and dirtier than when I sent it in.
After weeks of unanswered emails and follow-ups, their Operations Manager finally contacted me on November 1st, promising to personally oversee the cleaning. Yet another week passed with no updates, and when I finally got through to him, I was told the jacket had been returned to a locker without any notification.
I picked it up today—six weeks after I initially dropped it off—and it’s still dirty and wrinkled. Unprofessional and unreliable at every step.
Save yourself the hassle and look elsewhere for dry cleaning.
Shamim Shabani
Rating: 1/5
I dropped my jacket on Tuesday and since then they have been unreachable. It has practically been a week. I'm worried that my jacket is lost forever now. I should have never trusted this service. If you are considering using them, please just go to your neighborhood's dry cleaner. This is horrible.
Eric Minoli
Rating: 1/5
Always overcharge despite comments on the pickup form. Non-responsive costumer service, either ignore your message or responding after several resend. Average ironing and challenge to clean white shirts.
Chelsey Halley
Rating: 1/5
THIS IS THE WORST SERVICE EVER!!!
I have used them a few times and they have gone waaaayy downhill. A few months ago they delivered someone else's duvet to me, they took it back and apologized.
Then I sent them some dry cleaning - They SHRUNK my cashmere sweater and promised to reimburse me. THey asked that I return the shrunken sweater to them so they could see it and that they would pay me for the cost of the sweater. I followed up 3 times...no payment and no one is answering the phone or support emails.
DO NOT USE THIS SERVICE!!!!
I paid $40 for dry cleaning in Oct 2023 that they haven't returned to me! Its Jan 2024. for 4 months no one has rectified these issues.
Jonathan Nadeau
Rating: 5/5
I've been using Alfred at least once a week for over a year and they have always been excellent. Ran into an issue where all the lockers at our condo were full. I email asking what to do, within minutes I got a call and an email, they wanted to make sure my dry cleaning got done, they said they were on the way to come and pickup and to leave it at the front desk. It wasn't just a form email or a try again later, but a real solution. I really appreciate the extra effort, it makes me so happy to see service is still alive and well.
Michael Fthenos
Rating: 5/5
Prices are competitive and the business model is pretty cool.
Drop your cleaning off in a locker (lockers are located throughout downtown, plus in many condo buildings), use the app to let them know the locker you placed your stuff in, and within a few hours you get a text message telling you your stuff has been picked up, plus pictures of what they will be cleaning, and an estimated delivery date. When your stuff is ready (within 48 hours), you get a text message telling you the locker number, and you pick up your cleaning where you dropped it off. Fast, convenient and cost-competitive.
Here's the kicker- the customer service is ridiculously amazing. I missed a cutoff day to have something back within 48 hours and messaged Alfred for help. Within 20 minutes someone had messaged me back. And within a half hour I was told that someone would personally drop off my items at the locker that evening. I've never had a company go above and beyond like they did- and for that reason alone you should try out Alfred. I know they'll be my primary dry-cleaning service going forward because of it.
Monikor Music
Rating: 1/5
To start my experience, the locker for dropoff drycleaning was broken causing some confusion and a duplicate order. That was sorted out, but I dropped off clothes on a Wednesday and it is now Thursday the following week (8 days now for simple drycleaning) without receiving a couple jackets and pants back. I tried emailing their help line for an ETA but they deflected and said the item was received and that's all they can say, then did not respond to my follow-up email asking to clarify what the ETA for return was. I tried then calling to speak to a person directly, and the number goes dead with no voicemail set up..... What is going on Alfred? I'm going to leave this one star until I can make an update.
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