Timpson - Farnham
Located in the heart of Farnham, Timpson is a renowned shoe repair shop that specializes in restoring and enhancing the longevity of footwear. With a commitment to exceptional quality and customer satisfaction, they offer a range of services designed to breathe new life into your favorite shoes. From minor repairs to complete refurbishments, Timpson has established itself as a trusted name in the community, ensuring that every pair of shoes receives the expert care it deserves.
- Address: 46 The Borough, Farnham GU9 7NW, United Kingdom
- Phone: +44 1252 714585
- Features: Shoe repair shop
- Website: Website
- Rating: 4.3 / 5
- Number of Reviews: 41
Features of Timpson
Timpson is a well-known shoe repair shop located in Farnham, United Kingdom. With a long-standing reputation for quality service, Timpson operates from its address at 46 The Borough, Farnham GU9 7NW. Specializing in various shoe repair services, it caters to a wide range of customer needs concerning footwear maintenance and restoration.
The shop has built a solid clientele, receiving an average rating of 4.3 out of 5 from 41 customers. This commendable score reflects the dedication and expertise that Timpson’s staff applies to each task, ensuring customer satisfaction. The establishment is recognized not only for its practical services but also for its friendly and professional atmosphere. Clients appreciate the accessible location, making it convenient for individuals looking to have their shoes repaired efficiently.
Timpson's services are comprehensive, covering everything from simple heel replacements to more intricate repairs that require specialized skills and equipment. The experienced cobblers at Timpson possess a wealth of knowledge in shoe repair techniques, which allows them to handle a variety of footwear types including leather shoes, sneakers, and more.
In addition to shoe repairs, the shop also offers other services related to personal items such as key cutting and engraving, making it a versatile destination for various needs. Timpson's commitment to quality and convenience ensures that customers can find solutions for different repair and maintenance tasks in one stop.
Customers frequently mention Timpson's exceptional customer service in their reviews. The staff is described as approachable and attentive, always ready to offer advice or recommendations based on the specific needs of the customer. This level of personalization contributes significantly to the positive overall experience that clients have when visiting the shop.
Timpson’s location in the quaint town of Farnham adds to its charm. The shop is situated in a vibrant area surrounded by other local shops and eateries, creating a welcoming environment for those who wish to explore the town while taking care of their footwear needs. With its combination of quality services, friendly customer interactions, and a convenient location, Timpson remains a go-to shoe repair shop for residents in and around Farnham.
Reviews for Timpson
Timpson, a dedicated shoe repair shop, has received a mix of reviews reflecting a range of customer experiences. With a total of 41 reviews and an average rating of 4.3, many patrons have praised the quality of service, particularly highlighting the helpfulness of staff member Lee.
Positive feedback emphasizes:
- Outstanding service and quality repairs, with customers expressing satisfaction after having shoes and other items repaired.
- Engraving services that exceed expectations in quality and customer care.
- A welcoming atmosphere created by friendly staff, resulting in a pleasant experience for visitors.
- Competitive pricing, particularly noted for watch strap adjustments.
However, not all feedback is positive. A notable negative review points out:
- A frustrating experience involving inadequate assistance and rude customer service when attempting to inquire about shoe repairs.
- Perceived aggression from staff that detracted from the overall customer experience.
Overall, while many customers have enjoyed their time at Timpson and commend the services provided, there are areas of concern that highlight the variability in customer interactions.
Customer Reviews
Sam Ogle
Rating: 5/5
Went to get a pair of shoes repaired and new soles put on and was greeted by a lovely welcoming chap called Lee. The repair he did was of the highest quality. The experience was made even better when we realised we both have a shared love for the Philadelphia Eagles! Will be my go to for key and shoe repairs.
James Stokes
Rating: 5/5
Got a lighter engraved. Very happy with it. Great service.
Andrew Hall
Rating: 1/5
Left a pair of shoes with a young lady on Saturday wasn’t very helpful because she said it’s not her store and said that they will call me from my repair if they could be repaired. Went in today and the guy at the counter was so rude he said these shoes could never be repaired. There is attitude towards his customers aggressive the guy needs to be retrained.. Never going back to them. If I could do a negative start, I would’ve given you a negative of 10.
Matt Mills
Rating: 5/5
Lee was extremely helpful in helping me get what i needed. The quality of the engraving was fantastic as well.
Sally X
Rating: 5/5
Just a phone enquiry- about links getting taken out of a watch strap, spoke to a happy lovely jolly man. Said they could do it while we wait. And the price was alot cheaper then we had been quoted elsewhere.
Defo going to see them next week.
Darren Lawrence
Rating: 5/5
Great customer service received from Lee, couldn't be more helpful.
Will definitely be back.
Thanks Lee!
Melanie Forrester
Rating: 5/5
Fantastic customer service from Lee at Timpson Farnham. Lee repaired a pair of much loved suede boots - the suede on the heel had been scrapped off accidentally and he managed to glue it all back together so it looked like new! Thanks so much - really great work and much appreciated.
Phil Cummins
Rating: 5/5
Always had fantastic service with Lee, brilliant customer service and his work is amazing.
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